by Scott Schecter

Call Center SMS Chatbot Now Available In Beta


Call Center SMS Chatbot Now Available In Beta

Would you like to decrease wait times for your customers while offering real time replies to your most frequently asked questions for your Shopify shop? Do you answer the same questions repeatedly many times a day because customers can’t find the information they are looking for? If so, the Call Center SMS chatbot is just what you are looking for.

The Call Center SMS chatbot allows you to quickly create your own SMS chatbot to reply to incoming SMS messages in real time right from your Shopify shop’s admin. Furthermore, using the Call Center SMS chatbot functionality is very easy and requires absolutely no programming knowledge on your part.

How It Works

You enter phrases for chatbot to match and the replies you want sent when each phrase is matched by chatbot. The Call Center chatbot will then monitor all incoming SMS message bodies and check them for each of your phrases. If the incoming SMS message body includes a chatbot phrase, that your previously entered, chatbot replies to the incoming SMS message for you automatically with your predetermined response for that phrase. If the incoming SMS message body does not contain a chatbot phrase, the SMS message is delivered to your receiving phone number as normal. You may have unlimited phrases that all incoming SMS messages will then be checked for.

Below you can see an example of how you might configure your chatbot from the Call Center app. You simply enter the phrases to match and the text to reply with. After that, chatbot takes care of everything for you automatically.

Call Center - SMS Chatbot example configuration

Call Center – SMS Chatbot example configuration

Given the above chatbot configuration, a conversation with a potential customer might look like this.

Call Center – SMS Chatbot usage

Call Center – SMS Chatbot usage

The Call Center chatbot functionality is now available to all Call Center beta users. You will see a new Chatbot entry on your main navigation menu where you can begin building your SMS chatbot.

While we polish the Call Center Shopify app during our beta, the app is absolutely free to use. See how your shop can benefit from using the Call Center Shopify app with no commitment and no cost.

Call Center SMS chatbot

Install the Call Center Shopify App from the Shopify App Store. Most of all, we look forward to hearing your feedback.


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