by Scott Schecter

Call Center Shopify App


Introducing The Call Center Shopify App

Schecter & Co. are pleased to announce the beta release of the Call Center Shopify App on the Shopify App Store. Using the Call Center Shopify app you can increase communication with your customers while spending less time doing so. Here are just a few benefits of using the Call Center Shopify app in your shop.

Make and receive voice calls and SMS messages right from your Shopify shop using Call Center and your Twilio number

With absolutely no coding required on your part, you can immediately begin making and receiving voice calls and SMS messages using Call Center Shopify app and your Twilio number. As a result, this gives you more time to focus on growing your business instead of worrying about telephony.

Call Center - Make and receive voice calls and sms messages

Call Center – Make and receive voice calls and sms messages

Furthermore, the Call Center Shopify app also enables calling customers directly from the order details page of your shop. Consequently, you don’t have to dial the customer’s phone number at all! One click for the order detail page and you are speaking to the order customer.

Support customers anywhere anytime by making and receiving international phone calls and SMS messages, at a great rate, directly from your Shopify shop

Because the Call Center Shopify app is built from the ground up for international use, you can communicate with your customers no matter where they are in the world. Most noteworthy, the Call Center Shopify app provides you with an easy to use phone number input that allows you to type phone numbers in the familiar national format of the number’s country.

Call Center – Make and receive international phone calls

Call Center – Make and receive international phone calls

As a result of this, there is no need to manually convert phone numbers to international format for use in the app. This format conversion is done for you automatically by the Call Center Shopify app. Therefore, this saves you time when contacting your customers. Wherever they are.

Provide click-to-call and SMS messaging capabilities for your Shopify shop to potential customers with questions who need answers now

In addition, the Call Center Shopify app also enables your customers to contact you directly from your Shopify shop. This optional feature when enabled will add a custom menu item to your shop’s navigation. This page when loaded, will allow your customers to initiate a voice call or send a SMS message to the shop directly from your shop’s storefront. Best of all, there is no required additional software for your customers or yourself to download or install to use the Call Center Shopify app. Because of this, you know the user experience will be frustration free for your customers.

Why Should I use the Call Center Shopify app?

  • Most of all, to help increase sales and communication with your customers by quickly answering their questions regarding your products.
  • It automatically matches phone numbers to Shopify customer accounts. So you will know exactly who you are messaging with at all times.
  • It is easy to use and requires no coding on your part at all. You can start making and receiving voice calls and SMS messages immediately using your Twilio number right from your Shopify shop.
  • It automatically configures your Twilio number for use in the app. Don’t know how to configure Twilio Webhooks? No problem, Call Center takes care of Twilio number configuration for you.
  • It makes your Shopify shop look more professional. By using a masked phone number from Twilio you can keep your employees personal phone numbers private while still having a public phone number.
  • It is built and supported by a friendly team who wants to help your business succeed and grow. We provide outstanding support and love to hear feedback.
  • It works out of the box. There is no required additional software for your customers or yourself to download or install to use Call Center.
  • Finally, it comes with full documentation. Call Center has extensive documentation that you can view at anytime from within the app if you have questions about how to do something.

While we polish the Call Center Shopify app during our beta, the app is absolutely free to use. See how your shop can benefit from using the Call Center Shopify app with no commitment and no cost.

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Install the Call Center Shopify App from the Shopify App Store. Most of all, we look forward to hearing your feedback.


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